Delivery & Returns

Mainland UK Delivery

European Delivery (EU countries only)

Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.

** If you are ordering from outside the UK local taxes and import duties may be applicable and payable when the delivery reaches the specific destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these** 

How quickly will my order arrive?
Our aim is to dispatch all orders within 24 hours of the order being placed.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Saturday .

Will I need to sign for my order?
If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

I have a query regarding my delivery?
If you have any queries regarding your delivery please email us at hello@preciouscherubs.co.uk
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person
You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:
Hedge End
Southampton
(Email us for exact address).

How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible by email at hello@preciouscherubs.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
In most cases we will refund the cost of posting the item back to us.
Please do not return a damaged order to us without contacting us first.

Returns:
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us at hello@preciouscherubs.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged .
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods:
If any item you receive from us arrives damaged, please contact us as soon as possible by email hello@preciouscherubs.co.uk. We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund.
Please do not return a damaged order to us without contacting us first.